I had a very positive experience when I visited the Longo Lexus dealership in El Monte, CA. The facility was well-maintained, spacious and the lobby was luxurious. There was a Hawaiian theme so everyone had a lei, Hawaiian shirt and shorts on. This helped to lighten the mood.

I spoke with an Internet sales manager beforehand, and negotiated a price. Unfortunately, I arrived on one of his off-days so he had his associate assist me. I didn’t have to explain myself to the associate or finagle for a price. I highly recommend that you contact dealerships beforehand using the Internet. I explain here how that can be done!

Immediately after I met the Longo Lexus associate, he offered me a soda and sandwich. For a minute there, I wanted to come back the next day before dinner and take up that sandwich offer. I politely declined the sandwich but took a soda. We sat down and he went over all the paperwork. I did some homework as to the types of things to look out for. I didn’t mention my trade-in until after I negotiated a price. The sale associate was polite and helped me get what I wanted for my used vehicle. He did this by speaking to his manager 3x to relay my counter offers for my used.

I had alternate financing set up so I just had to let them run my credit in order to allow me to drive it off the lot. The finance manager was polite, informative and didn’t hassle me about financing it through them. All the paperwork was straight forward and I didn’t spot anything out of the ordinary. Basically, it was a clean deal. That night I drove off the lot with a new car and left my old one with them. As I was driving off the lot, I could see them struggling to start my old problematic car - it was a nice feeling to have a new car!!!